» Due to frustrations with the service provider the customer had stopped paying his account in December 2011.
» He had engaged with a telecoms consultancy company and in turn a VOIP service provider to introduce a total VOIP solution.
» He had written a letter to the service provider to discontinue all services besides the ISDN PRI services which are required for PSTN access. This request was never carried out.
The customer engaged with us in April 2012 giving us a mandate to correct the rental aspects of the account
Without a single technology or infrastructure change we:
» Had all unnecessary services discontinued.
» Had the bills corrected so that the services on the bill matches the services on site (monthly rental reduced from R106000 to R13423 per month.
» Initiated and managed claims for refunds for incorrect billing (R661k).
The customer has now mandated TCMA to review their voice usage
